Sunday, September 9, 2012

Clear transportation Brings Enhanced work performance

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The term "label" carries with it a slew of images - both unavoidable and negative. For those wounded veterans who proudly display the words "War Vet" on their license plate, the label brings respect and admiration. For those suffering from intense peanut allergies, a warning label on products produced without any peanut oil, can be life saving. The term "Adhd" (attention deficit hyperactivity disorder) or "Iep" (independent study plan) on a student's school file allows the trainer to work more effectively with the student. In each case the goal remains the same: to furnish facts that allows others to best understand the person or item with which they are interacting in hopes of providing a more unavoidable experience.

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So what does this have to do with work management, recruiting or job search? think this email we've all received at some point in our pro lives: "I'm not interested in your services at this time." Or how about this one: "Got your message. Give me a call." Or one of my favorites: "I don't understand what you're asking."

While there are a amount of ways to expound these messages - rude, succinct, dismissive, respectful, blunt or inquisitive - wouldn't our jobs be easier if we had some insights about the person sending the message to help us expound her words more accurately? Or put other way, wouldn't life be easier if we all had "labels" identifying our style of communication?

"Hello, my name is Ken - don't bore me with details"

Let's use TurningPoint as an example. Keep in mind we are a small, boutique firm with a virtual model and a combined 40+ years of sense in recruiting, Hr and work coaching, so we are not new to communicating. However, even in our small firm, we each have our unique style of communicating. I am very honest with my team, letting them know that I speak and move very quickly, I tend to work on manifold things at a time - hence the typing in the background while I am talking to them on the phone - I have high expectations and I am a perfectionist when it comes to written communication. While details are foremost to me, my mind operates - and therefore I spin - with a focus on ideas, vision, long term strategy, connectedness and the need to originate solutions.

My team is comprised of a former teacher, a certified coach with a sociology degree and an Hr/recruiter who grew up overseas and earned a degree in anthropology. Do you think we all spin in the same manner - think again! Do you think it took some time to get accustomed to each other's styles - you'd best believe it!

While I'm not advocating that everyone walk colse to with an actual label on their shirt that reads "Hello, my name is Ken. I'm a visionary guy so don't bore me with details", it's imperative that we spend time in the workplace talking openly about our approach, our goals and our perspective. Absent this commitment to comprehension each other's transportation style, issues are bound to arise ranging from an inadvertent insult to an inaccurate financial arrangement.

About five years ago, I sat on a local board and the interaction between the various personalities was quite invigorating. I felt it was my responsibility as a board member and President to take advantage of our large cash retain - which had been in place for many years - to furnish some new services to our members. Being an "idea guy", I was not worried about decreasing our cash reserves by 15%-20% because these new programs were going to advantage the membership. Our Treasurer, however, had a separate perspective and as an finished financial pro and fellow board member, was focused on the dollars. On one occasion, I sent an email outlining my expectations and plans to deploy this capital. Although I had no intention of insulting anyone, my seemingly benign message was met with the following: "Ken, I as a matter of fact don't understand what you want from me. If you want me to resign from the board, just say so!"

"Where did that come from?" I asked myself and some colleagues. I realized later - and this was a great learning sense for me - that my failure wasn't in the message. Rather, I had failed earlier on by not talking to the Treasurer 1-on-1 about my thoughts and the reasons behind my so-called "spending spree". I never took the time to identify that this individual was a numbers person and as such, the traditional goal was to retain cash! possibly the Treasurer's label would read something like "Hello, I'm a Cpa, Cma, Controller and Treasurer. My commitment is to producing spoton numbers & managing cash. New ideas are fine, so long as they're paid for."

It's easy to forget that each one of us brings separate life experiences, biases, study and perspectives to every encounter. While you cannot be held responsible for interpreting the transportation style of every person you come into sense with, it's up to you to open the dialogue, providing those colse to you with a see into your style.

"Hi, my name is Ken Schmitt and I'm a native of San Diego. I've been working since I was 14 years old, my dad was a Jack in the Box franchisee and my mom is an accountant turned real estate agent. From the age of 13 I knew I wanted to run my own company some day and as soon as I got into recruiting and started networking in 1998, I knew I had found my home."

These 75+ words, though short and to the point, furnish a great deal of comprehension into who I am, what my priorities are, where I spend my time and most likely, how I spin with those colse to me.

The more others learn about you, your preferences, your personality type and your style of interaction - both listening and speaking - the greater the chances that your interaction will be sufficient at work and home. Don't hesitate to share your "label" with your friends, colleagues, superiors, staff and family, and encourage them to do the same. I certify you will be impressed by the results.

What's your label and how will you use it to enhance your career?

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